FAQ

Here you can find the most common questions we should get. If you can’t find your solution don’t hesitate to contact us at [email protected]

WHICH KIND OF TICKET DO I NEED IF I WANT TO TAKE MY PC OR CONSOLE TO THE LAN AND SPEND THE WEEKEND GAMING THERE?

You need a LAN ticket. Tickets

WHICH KIND OF TICKET DO I NEED IF I WANT TO COMPETE IN ONE OF THE OFFICIAL TOURNAMENTS?

You need a gamer ticket to compete in any official tournament at DreamHack. Additionally we will also hold BYOC qualifiers in the LAN area. Therefore those with LAN ticket will also have access to the tournaments as long as they qualify through the LAN qualifier. Tickets

WHAT KIND OF TICKET DO I NEED IF I WANT TO SLEEP IN THE VENUE SO I CAN SAVE IN HOTELS WITHOUT HAVING TO BRING MY PC/CONSOLE TO THE LAN OR PLAY IN ONE OF THE OFFICIAL TOURNAMENTS?

Unfortunately, only the LAN and the gamer tickets make you eligible to sleep in the designated sleeping areas inside the venue. You can always buy a LAN or a gamer ticket even if you are not bringing your PC or taking part in one of the tournaments.

WHAT TICKET DO I NEED IF I WANT TO SPECTATE ALL THE OFFICIAL TOURNAMENTS BUT I DO NOT WANT TO BRING MY PC TO THE LAN OR COMPETE?

You need an Event or daily ticket. It will grant you access to the event on the 13th, 14th and 15th July from 10 AM to 10 PM. http://www.dreamhack.es/entradas/

I AM BRINGING FRIENDS TO THE LAN. CAN WE CHOOSE OUR SEATS SO WE CAN SIT TOGETHER?

Of course. Spending the weekend in the LAN with your friends is part of the experience. The tickets are limited, so make sure you buy your tickets early. You will be able to pick your seats some weeks prior to the event. If you’re a group of 10 or more people and you want to sit together, you should contact us before June 9th on [email protected] for information

WHERE ARE THE SPECTATOR TICKETS?

Everyone has something to watch, do and enjoy in DreamHack Valencia. There are no spectators, everyone is doing something. However, if you do not want to bring your PC to the LAN or compete in one of our tournaments, you can always buy an Event or dialy ticket.

I HAVE CHANGED MY MIND. CAN I GET A REFUND?

According to our rules, and as in any other festival, tickets are not refundable. However, if you have a friend that wants to take your place, you can ask us to change the information of the owner of the ticket until the 23th of June (in “My order”).

WHAT TICKET DOES MY MANAGER/TEAM STAFF NEED IF I AM COMPETING?

Only the players need Competitor tickets. Your manager/team staff can buy any pass.

IS THERE A DEADLINE FOR TOURNAMENT SIGN-UPS?

There is no Deadline. However, the places are limited. Please, sign up early to make sure you do not miss the opportunity to compete. Can I pay with credit card or bank wire? You can pay by credit card. If necessary, and only if you cannot pay by card, contact us to learn how to pay via bank wire: [email protected].

IS THERE A PARKING LOT?

Any owner of a LAN/Competitor ticket will be able to buy a Parking ticket for the whole weekend for 20€. The parking lot will be located in the Hall 3, Level 2. The spots are limited, and can not be booked in advance.

Also we have indoor parking for all visitors, with 30 places for people with disabilities. Rates: 0,03€/min (1,80€/hour / 18€ full day) (15,30€ for advance payment it will be required to redeem the ticket for parking in the box early, before 12pm)

IM A MINOR, CAN I GO TO DREAMHACK?

If you are a minor and you want a LAN Pass or a Gamer Pass, you will be able to attend DreamHack Valencia as long as you are able to provide The Parental Consent Document attaching the required documentation. Read more here.

I bought my ticket but I’ve never receive confirmation

If you have bought your ticket and you don’t receive the confirmation email, check if you have it in your SPAM box. If you can’t find it anywhere, contact us at [email protected]